Terms of use

Terms of use

Introduction

The website www.smartfit.gr is an online shopping store for sale of products and services online (hereinafter referred to as the so -called online store or site) created and operates the company under the name Smartfits IKE, based in Nicosia 8 , Patras 26443; and is legally represented, with VAT. 801232658 and DOY A'S FATHERS AND GEMI: 152311016000, contact address info@smartfits.com, online store service line: 2610424449, (hereinafter the Company for brevity).

The following terms and conditions will apply to the use of the online store with the trademark smartfit.gr located at www.smartfit.gr. Each user who enters and trades or uses the services of the online store (hereinafter referred to as a "visitor" and/or "user" or "customer" depending on whether it is limited to a visit only to the store or also order and sell and sell products and products Services) shall be deemed to consent and accept the following terms hereinafter referred to, without any exception. If a user does not agree with these terms, then he or she must abstain from the visit, the use of the site as well as from any transaction or use of the services of the online store.

General terms

The COMPANY reserves the right to modify or revise freely the terms and conditions of use and transactions by the online store, at any time it deems it necessary, and undertakes to inform consumers of any change through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Provided information & products

The COMPANY is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the COMPANY and the transactions provided through the online store. The Company, in the context of good faith, is not liable and is not bound by electronic data registrations that have been made by error/misconception during the common experience and is entitled to correct them at any time they perceive their existence.

Limitation of Liability

In the context of its transactions from the online store, the COMPANY is not liable and is not obliged to compensate for any damage or damage resulting from the cancellation of orders, from non -execution or delay in execution, for any reason. It does not guarantee the availability of the products on display in the online store, but informs on the basis of the information on the availability or non -customer and undertakes in the event of a change in such information, to inform customers on a time no further liability. The online store provides the content (eg information, names, photos, illustrations), products and services available through the "exactly as they have" website. Under no circumstances is the COMPANY liable for any damage (positive, special or consequential, which indicative and not restrictive, divisive and/or cumulatively consists of loss of profits, data, profits, financial satisfaction, etc.) which may may Subscribe to the online store or third party for a cause of the operation or not using the website and/or inability to provide services and/or products and/or information available by him and/or any non - permitted third party interventions in products and/or services and/or information available through it.

Copyright

All content of the online store, including distinctive titles, signals, images, graphics, photographs, drawings, texts, etc. They are the intellectual property of the COMPANY and are protected in accordance with the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has been licensed for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the actual provider of the online store is prohibited. Reproduction, reissue, loading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and describe the online store with the smartfit.gr brand or the products or services of the COMPANY or third parties are assets of the COMPANY or third parties respectively, protected by the relevant Trademark laws. Their use in the online store does not in any case provide permission or right to use them by third parties.

User liability

The user/client agrees and undertakes to use the services, information and data of the online store as the law provides under the rules of good faith and trading morals. He is obliged not to use the online store with the smartfit.gr brand for: 1. Shipment, publication, e-mail or transmission in other ways of any content that is illegal for any reason, causes illegal insult and damage to the COMPANY or to Any third party either offends the confidentiality or confidentiality of any person's information 2. Shipment, publication, e-mail or transmission in other ways of any content that causes infringement of users, social values, minority, etc. 3. Shipment, publication, e-mail or transmission in other ways of any content for which users are not entitled to transmit in accordance with the law or in-force contracts (such as internal information, ownership and confidential information obtained or disclosed as part of labor relationships or covered in confidentiality agreements), 4. Shipment, publication, e-mail or transmission in other ways of any content that violates any patent, trademark, commercial secret, copyright or other ownership rights of third parties of any kind , 5. Send, publish, e-mail or transmit in other ways of any material containing software viruses or any other codes, files or programs designed for interruption, causing harm, destruction or equipment of Operation of any software or computer material, 6. Delivery or unintentional infringement of the current legislation or provisions, 7. Harassment of third parties in any way, 8. Collection or storage of personal data on other users.

Limited license

Smartfit.gr, subject to the terms and conditions set out herein and all applicable laws and regulations, grant you an unexpected, unused, personal, limited right of access, use and presentation of this website and its contents. This license is not a transfer transfer to the website and its details and is subject to the following restrictions: (1) You must maintain in all copies of the website and its details, all copyright and other property rights and (2 ) You cannot modify the website and its details in any way or to reproduce or publicly present, or distribute or otherwise use the website and its details for any public or commercial purpose, unless otherwise permitted by the present.

Links to www.smartfit.gr website

The links included in the online store, lead to store pages or in some cases lead the user to go from it (online store) to third -party websites, businesses, etc. These associated websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link included in a correlated website, or any changes or updates on such websites. The Company is not responsible for internet emissions or for any form of transmission taken from any linked website. The COMPANY provides these links to its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor/customer, and the fact that they are in the online store does not indicate that the COMPANY approves or accepts the content their.

Privacy

The COMPANY created this website with the sole purpose of serving their customers. The smartfit.gr website is simple and friendly to its use and designed to meet the specific needs of each user. To achieve your best service, it is important that our client, to understand that you must provide us with specific information on the handling of your order and which are preserved by us.

Personal data is being processed in accordance with the provisions of the General Data Protection Regulation (GPA 2016/679), any more specific national and European legislation for certain areas, of the current Greek personal data protection legislation, as well as for protection. Personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (ASCPS). The company has adapted to the GDPR frame.

This Privacy Statement and the attached terms and conditions of use of this website describe the method of collecting data from the SmartFit.gr website, the use of these data by us and the terms and conditions of use of this website. This Personal Data Protection Statement refers solely to your personal data that you provide us during your orders on this site.

Safe Transactions:

Our online store has taken all necessary measures to secure our users' transactions through their cards, and in particular your transactions in our online store are protected by maximum online security systems (high SSL-256 bit codification and digital certification from Let's Encrypt) which guarantee a secure trading environment. 

What is personal data?

Personal data is information that identifies you directly or indirectly. Indirectly means in combination with other information, such as your name, postal address, email address and phone number, or a unique device recognition number.

Generally

The information provided voluntarily by users of the reported website is used by smartfit.gr, so that its users have direct and meaningful communication with the store, to provide them with answers to specific questions they ask, and finally serve and execute Their orders. The information collected by Smartfit.gr through the Website is intended to measure its traffic number, determine customer requirements for more products, and facilitate the company with the company. Smartfit.gr does not distribute to any other organization or affiliate that is not connected to smartfit.gr the e -mail addresses, or any other information about its users and customers, except to direct partners in the order service process.

Gathering information

Smartfit.gr designed its website so that its users can visit it without having to disclose their identity unless they wish. Visitors to our website are asked to provide us with their personal data only if they want to order a product (s), register on our site and/or email smartfit.gr.

Use of information. Smartfit.gr collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us to execute his order from smartfit.gr, (3) Details that the user gives us in competitions that take place at times, (4) data that the user gives us for telephony and internet activations, (5) information that the user gives us when connecting through another platform ( IOS, Android, Facebook, Google) Applications. When filling in any order form on our site, you will be asked for your name, address, postal code of your area, your email address, your phone, credit card details, order payment method. You may also be asked to ask for more specific information, such as sending - delivery of an order, pricing details or details of the offer you have requested. Smartfit.gr makes use of the information you provide us during the electronic mission of the form, in order to contact you about (i) the delivery of the order to your space, (ii) to confirm and identify the customer to any necessary Case, (iii) for new or alternative products offered by Smartfit.gr, (IV) Special offers of Smartfit.gr, (v) TV or Internet activation, (vi) receipt of gifts after a competition. You can choose whether or not you want to receive such communications from smartfit.gr by sending your request by e-mail to sales@smartfit.gr

Access to information. Each ordering requires the collection of personal information, for delivery or reservation of an order. Also, the use of a credit card, which requires a legal owner identifying documents for the first time and is only guaranteed in any case. Any supporting documents and documents certifying and indicating the client's identity remains strictly confidential and is controlled only by the responsible department of smartfit.gr. Your submission of your personal data means that you consent to this data being used by smartfit.gr employees for the reasons mentioned above. Smartfit.gr requires its employees and conservationists of its website to provide its users with the level of security referred to in this Privacy Statement. Under no case, smartfit.gr can share your personal information with others without your prior consent, unless required through the legal route. Please consider, under specific conditions permitted or required by law or on the basis of a judicial decision, the collection, use and disclosure of your personal data, which have been collected online without your prior consent (for example in case of judicial decision).

Use of personal data

We will use your personal data for the purposes as described above. We do not collect or process more or other types of personal data than we need to fulfill the corresponding purpose. We will only use personal data in accordance with this Privacy Policy, unless you have specifically provided your consent to another use of your personal data. If we intend to use your personal data we process with your consent, for the purposes of others that have been disclosed to this consent, we will inform you in advance and, in cases where the processing is done on the basis of your consent, we will use you, we will use you. Your personal data for a different purpose only with your permission.

Using customers for advertising purposes to continuously improve and enhance our services, we may send you marketing messages by email related to our business, which may be of interest to you. You can select the types of communications you want to receive at any time by updating your email preferences. You can also delete anytime. SMS shipping to mobile phone number you have stated on your order is done to inform you of the development of your order. You can choose whether or not to receive an advertising/promotional material via SMS through the account you have made on our site. - Consensus: We will not use your data for advertising purposes unless you have given your previous explicit and free consent. - However, for existing customers, we may use the email address we have received from you in the context of our existing customer relationship to provide you with marketing materials associated with similar products or services you have previously requested, used or or maybe interest. You can, however, oppose this use at the time of the collection and every time a message is sent. In order to stop receiving emails for marketing purposes, follow the instructions within the email you receive.

Legal obligations and legal defense may need to use and maintain personal data for legal reasons and reasons for compliance, such as prevention, detection, or investigating a crime, prevention of loss, fraud or any other abuse of our services and IT systems. We may also use your personal data for internal and external control requirements, intelligence security purposes, or to protect or exercise our rights, privacy, security, our property or other persons.

Using the original SmartFits page (www.smartfit.gr) This privacy policy also applies to the use of our website www.smartfit.gr ("Website"), with the following confidential mechanisms and features.

Cookies

Smartfit.gr is able to use cookies as part of the facilitation and operation of services through its website. Cookies are small files, which are stored and stored on the user's computer, allowing websites such as smartfit.gr to operate seamlessly and without technical abnormalities, to collect multiple user choices, to recognize frequent users , to facilitate access to it, and to collect data to improve the content of the website. Cookies do not cause damage to the computers of users but also in the files kept in them. We use cookies to provide you with information and handle orders and allow us to present you advertising & training content on your interests and needs. Keep in mind that cookies are absolutely necessary for the website www.smartfit.gr to function properly and seamlessly.

Cookies are divided into the following categories:
- Necessary cookies. They allow the performed basic functions of the site, such as adding products to the basket, storing products to the wishlist, online payment. Without these necessary cookies, the smartfits function is immediately affected, your personal navigation experience is limited as well as basic e-commerce functions.
- Functional cookies. These cookies remember your preferences when browsing our website so that we can suggest the right products based on your needs by helping you find it much easier to find what you are looking for.
- Performance cookies. Performance cookies collect information on how visitors use our site. They allow us to see what pages they visit most often, they tell us if they have a problem with navigation, etc. These cookies do not collect information that identifies the visitor as the information is centralized and therefore anonymous. They are used only to improve the way smartfit.gr operates
- Advertising cookies. These cookies are used to provide ads related to you and your interests. They are also used to send advertising or bids that most respond to your needs thus limiting unwanted and non -essential advertising messages. They also help us to measure the effectiveness of our advertising campaigns.
- Cookies Analytics. It is a subset of functionality cookies and enables us to evaluate the effectiveness of the various functions of our website, thereby constantly improving the experience we offer.

Third -party suppliers, including Google, may display company ads on web sites, use cookies to update, optimize and display ads based on a previous visit to the website www.smartfit.gr
Smartfit.gr can also use cookies from your previous visit to its website for repeat marketing.
You can choose to exceed such a use of cookies by Google by clicking here. You can also adjust your browser (Chrome, Firefox Edge etc), inform you each time before taking a cookie and decide to take it or reject it. In this case, keep in mind that you may not be able to use all its capabilities.
Smartfit.gr may use Google Analytics functions for viewing ads (eg, repeat marketing, Google Display Network References, etc.). Using the Advertising, visitors can be excluded from Google Analytics for viewing ads and customize Google Showing Network ads. Here are the available available Exception Options of Google Analytics for the web.
SmartFit.gr complies with Advertising Policy based of Google AdWords and restrictions for sensitive categories and:
Smartfit.gr and third -party suppliers, including Google, use a cookie (such as Google Analytics cookie) to update, optimize and promote ads, according to previous visits of some users to its website, to execute reports related to In which smartfit.gr ads, other advertising services, interactions with these ads and advertising services related to visits to smartfit.gr. Smartfit.gr may use data from Google -based advertising or third -party data (such as age, gender and interests) with Google Analytics.
We reserve the right to change this cookies policy at any time. Any changes to this Cookies Policy will apply once the revised Cookies policy is available on our site.
Third -party advertisers and other businesses we work with may use their own cookies to collect information about your activities on our website. We do not control these cookies.

Business transfers

In relation to any reorganization, restructuring, merger or sale or other transfer of assets (jointly "transfer of business"), we will transfer data, including personal data, to a reasonable scale and as necessary for business transfer, and provided that The recipient agrees to respect your personal data in a manner that is in line with the current data protection laws. We will continue to ensure the confidentiality of any personal data and inform the subjects affected before personal data becomes the subject of a different privacy policy.

Child's personal data processing

The Company will not collect or process personal data under the age of 16 unless parental consensus has been given, in accordance with applicable local law. If we realize that a child's personal data were accidentally collected, we will delete this data without unjustified delay.

Edit sensitive data

In some cases, we may process specific categories of personal data about you ("sensitive data"). Sensitive data defines personal data that reveal racial or national origin, political thoughts, religious or philosophical beliefs, participation in trade unions, genetic data, biometric data for the purpose of identifying a natural person, health or sexual life or sexual life . For example, we may process sensitive data that you have made public. We may also process sensitive data, where appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you have freely provided your previous explicit and separate consent, in a specific context for a specific purpose.

Correction, modify or delete information

Smartfit.gr allows its users to correct, change, complete, or delete data and information provided on smartfit.gr. If you choose to delete an information, smartfit.gr will act to delete this information from its files immediately. For the protection and safety of the user, smartfit.gr will try to make sure that the person who makes the changes is actually the same person as the user. To access, change or delete your personal data, to report problems with the operation of the Website or to make any query please contact smartfit.gr via www.smartfit.gr or by e-mail to electronic address sales@smartfits.com. Changing or correcting your personal data can also be done through the SmartFit.gr registration page. Please keep in mind that we will do what is possible to protect your personal data, but protecting your password on our site is also up to you.

Your legal rights

As a data subject you have specific legal rights relating to the personal data we collect from you. The company will respect your rights and sufficiently deal with your concerns.
The following list contains information on your legal rights arising from applicable data protection laws:
The right to withdraw the consent: where the processing of personal data is done on the basis of your consent you can withdraw this consent at any time.
o Right of Correction: You can ask us to correct the personal data that concerns you. We make reasonable efforts to maintain your personal data in our possession or control and are used on a continuous basis, accurate, complete, current and relative, based on the latest information we have at our disposal. You also have the ability to check and correct your personal data by entering the personal account at smartfit.gr
o Right of restriction: You can ask us to limit the processing of your personal data if
- Doubt the accuracy of your personal data for the period that we will need to verify accuracy, - processing is illegal and demanding the processing restriction instead of deleting your personal data, - we no longer need your personal data, but you You need to support, exercise or defend legal claims, or - you have objections to the processing for the period we verify whether our legitimate interests are prevalent in your own.
o Right of access: You can ask us for information about personal data we maintain about you, including information about the categories of personal data we have in possession or control, for what purpose they are used, where they were collected, if not from Immediately, and to whom have been notified, as appropriate. You can receive from us free of charge a copy of the personal data we keep for you. We reserve the right to charge a reasonable remuneration for any further copy you may ask us.
o Portability Right: Upon your request, we will transfer your data to another controller where this is technically feasible, provided that the processing is based on your consent or necessary to execute a contract. Instead of receiving a copy of your personal data, you may ask us to transfer the data to another controller you will indicate to us directly.
o Right of deletion: You can ask us to delete your personal data, where - personal data is no longer necessary for the purposes for which they have been collected or processed - you have the right to obey further processing your personal data and Exercise this right - processing is based on your consent, withdraw your consent and there is no other legal basis for processing - your personal data has been processed illegally unless the processing is necessary - to comply with a legal obligation, which requires processing by us - in particular for the legal obligations of a duty - to support, exercise or defend legal claims.
o Right of opposition: You can oppose - at any time - on the processing of your personal data because of your particular situation, provided that processing is not based on your own consent but on our legitimate interest or in the legal interest of third parties. In this case, we will no longer process your personal data, unless we can prove imperative legal reasons and a superior interest in processing or supporting, exercising or defending legal claims. If you are opposed to processing, please clarify whether you wish to delete your personal data or limit processing from us.
o Right to submit a complaint: In the event of a suspected infringement of valid privacy law, you may file a complaint with the Supervisory Data Protection Authority in the country you live in or in which the infringement was presented.
Please note:
o Time: We will try to satisfy your request within 30 days. However, the deadline may be extended for specific reasons relating to the specific legal right or the complexity of your request.
o Restriction of access: In some cases we may not be able to provide access to all or some of your personal data under legislation. If we deny it your request for access, we will inform you of the reason for this denial.
o Non -recognition: In some cases, we may not be able to look for your personal data because of the identifiers you provide in your application. Two examples of personal data that we cannot search when you provide your name and email address are: - Data collected through cookies of the browser, - data collected from social networking networks if you have published your comment under a nickname that It is not known to us.
In such cases where we cannot identify you as a data subject, we are not able to comply with your request to execute your legal rights, as described in this article, unless you provide additional information that allows you to identify.
o ASSOCIATION of your legal rights: In order to exercise your legal rights, please contact in writing by email. You can also contact our data protection officer at info@smartfits.com.

Maintain your personal data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the goals for which they were initially collected. However, we may be asked to store your personal data for a longer period due to legislative provisions.
In addition, we will not delete all your personal data if you have asked us not to contact you in the future. To this end, the Company maintains records that contain information about people who do not wish to communicate with them in the future (eg through group email messages). We categorize your requests as consent for storing your personal data for the purpose of keeping this file unless you give us different instructions.
Please ask questions about the issue of data protection and any applications for the exercise of your legal rights to the data controller at info@smartfits.com

Periodic changes

Constantly smartfit.gr expands, informs and improves its website, and its products and services, will also renew this policy. We recommend that you read this process at regular intervals in order to be informed of any changes to the content of this Privacy Policy. This policy will be modified from time to time without prior notice to users.

Acceptance of their privacy processes applied by SmartFit.gr

If you use this website you accept and consent to this Privacy Statement as well as the terms and conditions of use of the website announced through it.

 

Return policy

The company supporting e -commerce enables you, through the completeness of the descriptions of which it posts on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.
Wanting to highlight the benefits of using the Internet to our daily markets below, we quote the terms and conditions of return of defective or non -products.

Product Returns Due to Delivery error

In all cases where other than the sold, in kind or quantity or lacking a status that has previously been in writing with the COMPANY, the customer returns the products to check and find the error. as well as the cost of re -resorcitation to the customer are borne by the COMPANY, as long as the company proposed to be refunded.

Returns of defective products

If it is found that the species has a construction defect, if it is confirmed by the authorized repairer who provides the guarantee of good operation or in the event that the COMPANY itself provides the guarantee of good operation the following shall apply:

 The warranty is provided for a limited period of time indicated on the detailed characteristics of the product. At the end of this period or repair the products can be replaced with an additional charge by a new agreement with the customer.

 The return of the product to be replaced should be done along with all the documents that accompanied the product (eg DAT, Retail, etc.) and its full packaging. Delivery and packaging does not exist or also if the product packaging was received by distributors when delivery of the species is not required to pack the product.

 Return of products will be carried out either by personal and transport means of the COMPANY or via courier, or in one of the stores maintained by the company with the brand "Smartfit.gr" nationwide. In cases of return through courier, the customer is charged with shipping costs to the COMPANY and the COMPANY is charged with shipping costs of the replaced or repaired product.

 After the return of the products, the defect is checking the customer and then contact him to inform him of the results of the audit.

 If the defect is found, repair, or replacement of the product is carried out, otherwise cancellation of the transaction if the product cannot be repaired at a reasonable time and cannot be found by the COMPANY another product of corresponding or better characteristics or value for the value for the value for the company replacement. In the event of cancellation of the transaction, the refund of the original market is done in the same way as the original payment of the customer had been made to the COMPANY.

 In particular, in the event of a credit card billing, the COMPANY will be obliged to inform the issuing bank of the cancellation of the transaction and the bank will subsequently make any act provided for under the contract that has drawn up with the customer without the relevant responsibility of the COMPANY. most. After this information, the COMPANY is not responsible for the time and manner of execution of the reversal, which is regulated by the affected contract. In the case of cash payment, if the customer had chosen the option "receipt from the store", it will be reimbursed by any company in the COMPANY network. In the event of a bank transfer payment, a bank transfer will be made by the COMPANY accounts to the customer.

 If the products are returned damaged or incomplete the online store has the right to seek compensation from the customer, the amount of which will be determined by the status of the products and to unilaterally and without any other or partial offsetting of its claim of this against the customer.

Product Returns, which are considered defective during delivery (DOA)

The return of products, which are considered defective during delivery (DOA), will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product should not be damaged and have all the original documents that accompanied the product (eg DAT, Ap. Retail, etc.) and its full packaging. In these cases the following apply:

 The product is received and checked to determine the defect mentioned by the defect.

 Provided that these have been previously received and checked by the COMPANY, the species will be replaced with a new one, or in case of unavailability with another new product of corresponding quality and price, otherwise if the customer does not want a replacement, it will be replaced. The refund of the original purchase is made to the customer. The refund is made in the same way that the client's initial payment was made to the COMPANY.

 In particular, in the event of a credit card billing, the COMPANY will be obliged to inform the issuing bank of the cancellation of the transaction and the bank will subsequently make any act provided for under the contract that has drawn up with the customer without the relevant responsibility of the COMPANY. most. After this information, the COMPANY is not responsible for the time and manner of execution of the reversal, which is regulated by the affected contract. In the case of cash payment, if the customer had chosen the option "receipt from the store", it will be reimbursed by any company in the COMPANY network. In the event of a bank transfer payment, a bank transfer will be made by the COMPANY accounts to the customer.

 Shipping costs for both the return of the products to the COMPANY and for the re -establishment to the customer of the replaced product are borne by the COMPANY.

 If the products are returned damaged or incomplete the online store has the right to seek compensation from the customer, the amount of which will be determined by the status of the products and to unilaterally and without any other or partial offsetting of its claim of this against the customer.

 In the case of air conditioning machinery, there is a need for a visit by the technician of the authorized company of the supplier and a written certificate of diagnosis of the device's damage, so that the product was considered to be defective at Delivery (DOA).

Returning non -defective products - Right of the Customer withdrawal

THE CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date Same order from delivery and the latter and when there is an obligation to deliver products at regular intervals from the delivery of the former. The withdrawal is under the following conditions:

 This withdrawal is unjustified and without any charge and if the species has already been delivered the customer must return the product exactly to the condition that has received it, with all its components, the forms that accompany it and its packaging in excellent condition. . The return of the species is accepted, only if the buyer first has paid any amount that the company was charged to sending the species to him and the shipping costs for the return of the species.

 The withdrawal statement is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of the receipt receipt as soon as it has reached it.

 Following the withdrawal declaration, the COMPANY is obliged to pay the price it received very much within 14 days of receipt of the products.

 Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery mode offered by the COMPANY.

 The refund of the customer will be done by the same medium with which the initial collection had been made. Specifically in the case of credit card billing as follows: If the bank has been paid to the company by the bank, the COMPANY will be obliged to inform the bank of the cancellation of the transaction and the bank will make each an act provided for on the basis of the contract he has drawn up with the client. After this information, the Company bears no responsibility for the time and manner of execution of the reversal, which is regulated by the pre -established contract. In the case of cash payment, if the customer had chosen the option "receipt from the store", it will be refunded to him from the store where he received the receipt of the product. In the event of a bank transfer payment, the refund will also be made by bank transfer to the same customer's account.

 The customer is responsible for compensating the company if he has used other than that necessary to determine the nature, characteristics and operation of goods in space until the withdrawal declaration. The nature, characteristics and operation of the goods should be found based on the information provided on the external packaging of each product, as well as the additional information provided by the Company and without opening the packaging of the products and put in place and set in operation the good. The company is willing to inform the customer of any question about the nature and operation of the products by providing additional information material in electronic or otherwise. In the event of the packaging and / or location in operation of the products, their value automatically decreases as the product is characterized as a used one and the customer must compensate the company to reduce the value of the product. The decrease in value from the opening of the packaging and consequently by the designation of the product as a used one is examined on a case-by-case basis and is determined by the company and is usually 20%-30%. and with mutual set -off.

 In the event that the withdrawal relates to the provision of services, the Customer must pay an amount proportional to the withdrawal.

 If the products are returned damaged or incomplete the online store has the right to seek compensation from the customer, the amount of which will be determined by the status of the products and to unilaterally and without any other or partial offsetting of its claim of this against the customer.

Exceptions from withdrawal

Is not able to withdraw to

 Services contracts after the full provision of the Service, if the execution began with the previous explicit consent of the client and with his recognition that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier

 Products that are not suitable for return, for health protection purposes or for hygiene reasons, and which have been eliminated after delivery, such as personal care (such as indicative rather than restrictive hair removal machines, shaving - cutting -cutting machines, brushes, toothbrushes and thermometers, etc.).

 Contracts in which the consumer has requested a special visit by the supplier in order to carry out urgent repairs or to perform maintenance work. If, in the case of such a visit, the supplier also provides services in addition to those requested specifically by the consumer or goods beyond the spare parts used in the maintenance of maintenance or in repairs, the right to withdraw shall apply to such additional services or goods.

 Sale of sealed sound records or sealed video or sealed software for computers, which were eliminated after delivery.

 Supply of goods manufactured in accordance with consumer specifications or clearly personalized

Safe Products - Guarantee Terms

The products available by the company are lasting products that have all the necessary secure operation certification. The products are accompanied by written instructions for use (except for the use of products) and by a written guarantee of a reasonable reasonable duration in Greek. The warranty form always includes the name and address of the guarantor, the product to which its warranty, its exact content, its duration, its local area of ​​validity, as well as the rights provided by applicable law. The device guarantee is durable according to the manufacturer from its date of purchase and allows the problem to be free of charge as long as the following terms are fulfilled:

 Guarantee the delegation and proof of device purchase.

 Do not have the fixed elements of the device (serial number -serialno.) Have been altered.

 Do not exclude damage based on the manufacturer's warranty form.

According to Directive 2013/11/EC, which was incorporated in Greece with JMD 70330/2015, it is now projected to provide electronic resolution of consumer disputes with the process of alternative dispute resolution in the European Union. If the customer has the consumer status (ie a natural person who acts outside professional) and has any problem with a purchase he has made from our website can initiate the EDP process through the single Pantensian platform for electronic dispute resolution (platform HED) Available at https://webgate.ec.europa.eu/odr/main/index.cfm

For more information we are always at your disposal either by phone at 2610424449 or by e-mail at sales@smartfits.com

The operation of the store is governed by the use of the current Code of Conduct. See more here!

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