Special Gift with Every Case

Returns Policy

Returns Policy

 

All returns following the guidelines listed on this page will be accepted for store credit only, no direct refunds will be issued. Store credit does not expire and can be used at anytime online or in-store.


Guidelines

  • Our policy lasts 15 days. If 15 days have gone by since the delivery of the order, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Not completely in love with your purchase?
 

No problem! Just contact us at the email: global@smartfits.com to guide you through the return process.

All returns must be shipped back to:
Smartfit O.E
Returns Order # ________
Thrakis 97, Perama 18863, Greece


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then we will send you in sotre credit in the form of coupon code equal to the total price of the order. This coupon code can be used to order any other product form our website.
For any serious problem regarding the order you can always contact at the email: global@smartfits.com

Sale items (if applicable)
Regular priced items as well as sale items can be refunded (to credit store).

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same or another item, send us an email at global@smartfits.com and send your item to: Thrakis 97, Perama Attiki 18863, Greece

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Costs

At this time, prepaid return labels are not available. Return shipping is not refunded in returns or store credit transactions.

Customs charges incurred for returns will be billed to the customer
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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