Return policy
The company supporting e -commerce enables you, through the completeness of the descriptions of which it posts on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.
Wanting to highlight the benefits of using the Internet to our daily markets below, we quote the terms and conditions of return of defective or non -products.
Returns of personalized products
All of our products are manufactured on your order and for this reason not can be canceled or returned after their shipment.
These products include pockets, t -shirts, mugs, posters with our own designs as well as all the products that the customer has the ability to design.
Product Returns Due to Delivery error
In all cases where other than the sold, in kind or quantity or lacking a property that has previously been in writing with the COMPANY, the customer returns the products to check and find out the error. In this case, the costs of refunding the products to the company as well as the cost of refueling to the customer are borne by the COMPANY as long as the proposed return mode is respected.
Returns of defective products
If it is found that the species has a construction defect, if it is confirmed by the authorized repairer who provides the guarantee of good operation or in the event that the COMPANY itself provides the guarantee of good operation the following shall apply:
- The guarantee is provided for a limited period of time listed on the detailed characteristics of the product. At the end of this period or repair the products can be replaced with an additional charge by a new agreement with the customer.
- The return of the product to be replaced should be done along with all the documents that accompanied the product (eg DAT, Retail, etc.) and its full packaging. Delivery and packaging does not exist or also if the product packaging was received by distributors when delivery of the species does not require product packaging.
- The return of the products will be made either by personal and shipping to the COMPANY or via courier, or in any of the stores maintained by the company with the brand "Smartfit.gr" nationwide. In cases of return through courier, the customer is charged with shipping costs to the COMPANY and the COMPANY is charged with shipping costs of the replaced or repaired product.
- After the return of the products, the defect is checking the customer and then contact him to inform him of the results of the audit.
- If the defect is found, repair, or replacement of the product is carried out, otherwise the cancellation of the transaction if the product cannot be repaired in a reasonable time and cannot be found by the COMPANY another product of corresponding or better characteristics or corresponding value for replacement . In the event of cancellation of the transaction, the refund of the original market is done in the same way as the original payment of the customer had been made to the COMPANY.
- In particular, in the event of a credit card billing, the COMPANY will be obliged to inform the issuing bank of the cancellation of the transaction and the bank will subsequently proceed with each act provided for under the contract that has drawn up with the customer without the relevant responsibility of the COMPANY. . After this information, the COMPANY is not responsible for the time and manner of execution of the reversal, which is regulated by the affected contract. In the case of cash payment, if the customer had chosen the option "receipt from the store", it will be reimbursed by any company in the COMPANY network. In the event of a bank transfer payment, a bank transfer will be made by the COMPANY accounts to the customer.
- If the products are returned damaged or incomplete the online store has the right to seek compensation from the customer, the amount of which will be determined by the status of the products and to unilaterally and unilaterally, in total or partial set -off of its claim. against the customer.
Product Returns, which are considered defective during delivery (DOA)
The return of products, which are considered defective during delivery (DOA), will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product should not be damaged and have all the original documents that accompanied the product (eg DAT, Ap. Retail, etc.) and its full packaging. In these cases the following apply:
- The product is received and checked to ascertain the defect mentioned by the defect.
- Provided that these have been previously received and tested by the COMPANY, the species will be replaced with a new one, or in the event of unavailability with another new product of the corresponding quality and price, otherwise if the customer does not want a replacement, it will be carried out. Return of the original market money to the customer. The refund is made in the same way that the customer's initial payment was made to the COMPANY.
- In particular, in the event of a credit card billing, the COMPANY will be obliged to inform the issuing bank of the cancellation of the transaction and the bank will subsequently proceed with each act provided for under the contract that has drawn up with the customer without the relevant responsibility of the COMPANY. . After this information, the COMPANY is not responsible for the time and manner of execution of the reversal, which is regulated by the affected contract. In the case of cash payment, if the customer had chosen the option "receipt from the store", it will be reimbursed by any company in the COMPANY network. In the event of a bank transfer payment, a bank transfer will be made by the COMPANY accounts to the customer.
- Shipping costs for both the return of the products to the COMPANY and the refueling to the customer of the replaced product are borne by the COMPANY.
- If the products are returned damaged or incomplete the online store has the right to seek compensation from the customer, the amount of which will be determined by the status of the products and to unilaterally and unilaterally, in total or partial set -off of its claim. against the customer.
- In the case of air conditioning machinery, the technician of the authorized service of the supplier and a written certificate of diagnosis of the device damage is required to have a visit to the technician of the authorized workshop of the supplier, so that the product was deemed to be defective (DOA).
Returning non -defective products - Right of the Customer withdrawal
THE CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date Same order from delivery and the latter and when there is an obligation to deliver products at regular intervals from the delivery of the former. The withdrawal is under the following conditions:
- This withdrawal is unjustified and without any burden, and if the species has already been delivered the customer must return the product exactly to the condition that has received it, with all its components, the forms that accompany it and its packaging in excellent condition. The return of the species is accepted, only if the buyer first has paid any amount that the company was charged to sending the species to him and the shipping costs for the return of the species.
- The withdrawal statement is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of the receipt receipt as soon as it has reached it.
- Following the withdrawal declaration, the COMPANY is obliged to pay the price it received much within 14 days of receipt of the products.
- Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery mode offered by the COMPANY.
- The refund of the customer will be by the same means with which the initial collection had been made. Specifically in the case of credit card billing as follows: If the bank has been paid to the company by the bank, the COMPANY will be obliged to inform the bank of the cancellation of the transaction and the bank will make each an act provided for on the basis of the contract he has drawn up with the client. After this information, the Company bears no responsibility for the time and manner of execution of the reversal, which is regulated by the pre -established contract. In the case of cash payment, if the customer had chosen the option "receipt from the store", it will be refunded to him from the store where he received the receipt of the product. In the event of a bank transfer payment, the refund will also be made by bank transfer to the same customer's account.
- The customer is responsible for compensating the company if he used other than that necessary to ascertain the nature, characteristics and operation of the goods in space until the withdrawal declaration. The nature, characteristics and operation of the goods should be found based on the information provided on the external packaging of each product, as well as the additional information provided by the Company and without opening the packaging of the products and put in place and set in operation the good. The company is willing to inform the customer of any question about the nature and operation of the products by providing additional information material in electronic or otherwise. In the event of the packaging and / or location in operation of the products, their value automatically decreases as the product is characterized as a used one and the customer must compensate the company to reduce the value of the product. The decrease in value from the opening of the packaging and consequently by the designation of the product as a used one is examined on a case-by-case basis and is determined by the company and is usually 20%-30%. and with mutual set -off.
- In the event that the withdrawal relates to the provision of services, the Customer must pay an amount proportional to the withdrawal.
- If the products are returned damaged or incomplete the online store has the right to seek compensation from the customer, the amount of which will be determined by the status of the products and to unilaterally and unilaterally, in total or partial set -off of its claim. against the customer.
Exceptions from withdrawal
No withdrawal to:
- Service contracts after the full provision of the Service, if the execution began with the previous explicit consent of the client and with the recognition of the recognition that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier.
- Products that are not suitable for return, for health protection or for hygiene reasons, and which have been eliminated after delivery, such as personal care (such as indicative rather than restrictive hair removal machines, shaving - cutting -cutting machines, brushes , toothbrushes and thermometers, etc.).
- Contracts in which the consumer has requested a special visit by the supplier in order to carry out urgent repairs or to perform maintenance work. If, in the case of such a visit, the supplier also provides services in addition to those requested specifically by the consumer or goods beyond the spare parts used in the maintenance of maintenance or in repairs, the right to withdraw shall apply to such additional services or goods.
- Sale of sealed audio records or sealed video recordings or sealed software for computers, which were cleared after delivery.
- Supply of goods manufactured in accordance with consumer specifications or clearly personalized.