Terms of use
Introduction
The www.smartfit.gr website is an online store selling products and services via the Internet (hereinafter referred to as the online store or website) created and operated by the company named SMARTFITS I.K.E., based in Nicosia 8 , Patra 26443; and is legally represented, with A.F.M. 801232658 and D.O.Y. PATRON NUMBER and STOCK NO.: 152311016000 , email address info@smartfits.com, telephone service line of the online store: 2610424449, (hereafter for brevity the COMPANY).
The following terms and conditions will apply to the use of the online store with the smartfit.gr brand located at www.smartfit.gr. Each user who enters and transacts or uses the services of the online store (hereinafter referred to as "visitor" and/or "user" or "customer" depending on whether he is limited to visiting the store only or orders and sells products and services) is deemed to consent to and unconditionally accept the below terms set forth herein, without any exception. If any user does not agree with these terms, then he must refrain from visiting, using the website as well as from any transaction or use of the services of the online store.
General terms
The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.
Information & Products Provided
The COMPANY is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the COMPANY as well as the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries that were made by mistake/mistake according to common experience and is entitled to correct them whenever it becomes aware of their existence.
Limitation of Liability
The COMPANY in the context of its transactions from the online store is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer on the basis of the data kept about the availability or non-availability and undertakes, in the event of a change in these data, to promptly inform the customers of the non-availability in such a case bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "as is". Under no circumstances is the COMPANY liable civilly or criminally for any damage (positive, special or cumulative, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may suffered by a visitor of the online store or a third party from a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or from any non permitted third-party interventions in products and/or services and/or information available through it.
Intellectual property rights
All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. are the intellectual property of the COMPANY and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license to use for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the real provider of the online store is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinguishing features that are listed and describe the online store with the smartfit.gr brand or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any case grant a license or right to use them by third parties.
User responsibility
The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and commercial ethics. Obliged not to use the online store with the smartfit.gr brand for: 1. sending, publishing, sending by e-mail or transmitting in other ways any content that is illegal for any reason, causes illegal insult and damage to the COMPANY or to any third party or offends the confidentiality or privacy of any person's information 2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minors, etc. 3. send, post, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), 4. post, post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party of any kind , 5. send, post, e-mail or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to disrupt, damage, destroy or equip operation of any computer software or hardware, 6. intentional or unintentional violation of applicable laws or regulations, 7. harassing third parties in any way, 8. collecting or storing personal data about other users.
Limited license
smartfit.gr, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and present this website and its contents. This license does not transfer title to the Website and its Content and is subject to the following restrictions: (1) you must retain on all copies of the Website and its Content all copyright and other proprietary notices and (2) ) you may not modify the website and its content in any way or reproduce or publicly display, or distribute or otherwise use the website and its content for any public or commercial purpose, except as otherwise permitted by present.
Links to the website www.smartfit.gr
The links included in the online store lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, businesses, etc. These linked websites are not under the control of the COMPANY and the COMPANY bears no responsibility for the contents of any such website or any link contained in a linked website, or any changes or updates to such websites. COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not indicate that the COMPANY approves or accepts the content their.
Privacy
THE COMPANY created this website with the sole purpose of serving their customers. The smartfit.gr website is simple and friendly to use, while it is designed to meet the specific needs of each user. In order to best serve you, it is important that you, our customer, understand that you must provide us with certain information related to the processing of your order that is kept by us.
The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA). The company has adapted to the GDPR framework.
This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the smartfit.gr website, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.
Secure transactions:
Our online store has taken all the necessary measures for the security of our users' transactions through their cards, and in particular your transactions in our online store are protected by the highest online security systems (high SSL-256 bit encryption and digital certification by Let's Encrypt) which guarantee a secure trading environment.
What is personal data?
Personal data is information that directly or indirectly identifies you. Indirect means in combination with other information, such as, for example, your name, postal address, email address and telephone number, or a unique device identification number.
Generally
The information voluntarily provided by the users of the mentioned website is used by smartfit.gr, in order for its users to have direct and meaningful communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed their orders. The information collected by smartfit.gr through the website is intended to measure the number of visitors, to determine customer requirements for more products and to facilitate transactions with the company. smartfit.gr does not distribute to any other organization or partner that is not connected to smartfit.gr the electronic addresses, or any other information concerning its users and customers, except to direct partners in the order service process.
Gathering information
smartfit.gr designed its website so that its users can visit it without having to reveal their identity unless they wish to. Visitors to our website are asked to provide us with their personal data only in the event that they want to order product(s), register on our website and/or send an email to smartfit.gr.
Use of Information. smartfit.gr collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order from smartfit.gr, (3) data that the user gives us in contest entries that take place from time to time, (4) data that the user gives us for activating telephone and internet services, (5) data that the user gives us when connecting through another platform ( ios, android, Facebook, Google applications). When filling out any order form on our website, you will be asked for your full name, address, postal code of your area, email address, telephone number, credit card details, payment method for the order. In addition, you may be asked for more specific information, such as shipping and delivery details of an order, billing information or details about an offer you have requested. smartfit.gr makes use of the information you give us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order to your place, (ii) to confirm and identify the customer in any necessary case, (iii) for new or alternative products offered by smartfit.gr, (iv) special offers of smartfit.gr, (v) activation of telephone or internet service, (vi) receipt of gifts after a competition draw. You have the possibility to choose whether or not you want to receive such communications from smartfit.gr by sending your request via e-mail to sales@smartfit.gr
Access to Information. Every order fulfillment requires the collection of personal information, to deliver or reserve an order. Also, the use of a credit card, for the charge of which identification documents of the legal owner are required the first and only time, is guaranteed in every case. Any supporting document and document that certifies and declares the customer's identity remains strictly confidential and is checked only by the responsible department of smartfit.gr. Your submission of your personal data means that you consent to this data being used by smartfit.gr employees for the reasons mentioned above. smartfit.gr requires its employees and the maintainers of its website to provide its user-clients with the level of security mentioned in this Privacy Statement. In no other case can smartfit.gr share your personal information with others without your prior consent, unless this is required by legal means. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data collected online without your prior consent (for example in case of court order).
Use of personal data
We will use your personal data for the purposes as described above. We do not collect or process more or other types of personal data than is necessary to fulfill the respective purpose. We will only use personal data as set out in this privacy policy, unless you have specifically given your consent to another use of your personal data. If we intend to use your personal data that we process with your consent, for purposes other than those disclosed in that consent, we will inform you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.
Use of customer data for advertising purposes To continually improve and enhance our services, we may send you marketing emails related to our business that may be of interest to you. You can choose the types of communications you want to receive at any time by updating your email preferences. You can also unsubscribe at any time. The sending of SMS to the mobile phone number, which you have given us during your order, is done in order to inform you about the progress of your order. From the account you have created on our website, you can choose whether or not you want to receive advertising/promotional material via sms. - Consent: We will not use your data for advertising purposes unless you have given your prior express and free consent. - However, for existing customers, we may use the email address we have received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used or may have are of interest. You may, however, object to this use at the time of collection and each time a message is sent. In order to stop receiving e-mails for marketing purposes, please follow the instructions in the e-mail you receive.
Legal obligations and legal defense We may need to use and retain personal data for legal and compliance reasons, such as preventing, detecting, or investigating a crime, preventing loss, fraud or any other misuse of our services and IT systems. We may also use your personal data for internal and external audit requirements, information security purposes, or to protect or exercise our rights, privacy, safety, property, or those of others.
Use of the Smartfits home page (www.smartfit.gr) This privacy policy also applies to the use of our website www.smartfit.gr ("Website"), with the following privacy mechanisms and features.
Cookies
smartfit.gr has the possibility to use cookies as part of the facilitation and operation of the services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as smartfit.gr to function smoothly and without technical anomalies, to collect multiple user options, to recognize frequent users , to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users' computers or to the files stored on them. We use cookies to provide you with information and to process orders, but also allow us to present you with advertising & educational content relevant to your interests and needs. You must keep in mind that cookies are absolutely necessary for the website www.smartfit.gr to function properly and seamlessly.
Cookies are divided into the following categories:
- Necessary Cookies. They allow the execution of basic functions of the site, such as adding products to the cart, saving products to the wishlist, electronic payment. Without these necessary Cookies, the smooth operation of Smartfits is immediately affected, your personal navigation experience is limited and basic e-commerce functions are underpowered.
- Functionality cookies. These cookies remember your preferences when you browse our website, so that we can recommend the right products based on your needs, thus helping you to find what you are looking for much more easily.
- Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages are visited most often, inform us if they experience any problem while navigating, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are used only to improve the operation of smartfit.gr
- Advertising Cookies. These cookies are used to deliver advertisements relevant to you and your interests. They are also used to send advertising or offers that are more relevant to your needs, thus reducing unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns.
- Cookies Analytics. They are a subset of Functionality Cookies and enable us to evaluate the effectiveness of the various functions of our website, thus continuously improving the experience we offer you.
Third party suppliers, including Google, may display the Company's advertisements on websites, use cookies to update, optimize and display advertisements based on the user's previous visit to the website www.smartfit.gr
smartfit.gr may also use cookies from your previous visit to its website for remarketing.
You can choose to opt out of such use of cookies by Google by clicking here . You can also set your browser (chrome, firefox edge, etc.) to notify you every time before a cookie is downloaded and decide whether to download it or reject it. In this case, keep in mind that you may not be able to use all of its features.
smartfit.gr may use Google Analytics functions for display ads (e.g., remarketing, Google Display Network display reports, etc.). Using Ads Settings , visitors can opt out of Google Analytics for display ads and also customize Google Display Network ads. Here are the available Google Analytics opt-out options for the web.
smartfit.gr complies with the Google AdWords interest-based advertising policy and restrictions for sensitive categories and:
smartfit.gr and third-party vendors, including Google, together use cookies (such as the Google Analytics cookie) to update, optimize and display advertisements, according to the previous visits of some users to its website, to perform reports about the way smartfit.gr ads are displayed, other uses of advertising services, interactions with these ad displays and advertising services related to visits to the smartfit.gr website. smartfit.gr may use data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics.
We reserve the right to change this cookie policy at any time. Any changes to this Cookies Policy will be effective from the moment the revised Cookies Policy is available on our website.
Third-party advertisers and other businesses we work with may use their own Cookies to collect information about your activities on our website. We do not control these Cookies.
Business transfers
In connection with any reorganization, restructuring, merger or sale or other transfer of assets (collectively "Business Transfer"), we will transfer data, including personal data, to the extent reasonable and necessary for the Business Transfer, and provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform affected subjects before the personal data becomes subject to a different privacy policy.
Processing of children's personal data
The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given in accordance with applicable local law. If we become aware that a child's personal data has been collected in error, we will delete that data without undue delay.
Processing of sensitive data
We may, in certain circumstances, process special categories of personal data about you ("sensitive data"). Sensitive data is defined as personal data revealing the racial or ethnic origin, political opinions, religious or philosophical beliefs, membership in trade unions, genetic data, biometric data for the purpose of identifying a natural person, health or sex life or sexual orientation . For example, we may process sensitive data that you have made public. We may also process sensitive data, where appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you have freely given your prior express and separate consent, in a specific context for a specific purpose.
Correcting, Amending or Deleting Information
smartfit.gr allows its users to correct, change, complete or delete data and information submitted to smartfit.gr. If you choose to delete a piece of information, smartfit.gr will act to delete that piece of information from its files immediately. For the protection and safety of the user, smartfit.gr will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems regarding the operation of the website or to ask any question contact smartfit.gr via www.smartfit.gr or via e-mail at address sales@smartfits.com. Changing or correcting your personal data can also be done through the smartfit.gr registration page. Please note that we will do our best to protect your personal data, but protecting your password on our website is also up to you.
Your legal rights
As a data subject you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and adequately address your concerns.
The following list contains information about your legal rights under applicable data protection laws:
o Right to withdraw consent: Where the processing of personal data is based on your consent you may withdraw this consent at any time.
o Right to rectification: You can ask us to correct your personal data. We make reasonable efforts to keep your personal data in our possession or control and used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. You also have the possibility to check and correct your personal data by logging into your personal account at smartfit.gr
o Right to restriction: You can ask us to restrict the processing of your personal data if
- You dispute the accuracy of your personal data for the period we need to verify the accuracy, - The processing is unlawful and you request the restriction of processing instead of the deletion of your personal data, - We no longer need your personal data, but you you need to support, exercise or defend legal claims, or - You object to the processing for the period we are verifying whether our legitimate interests override yours.
o Right of access: You can ask us for information about personal data we hold about you, including information about the categories of personal data we hold or control, what it is used for, where it was collected from, if not from you directly, and to whom they have been shared, as the case may be. You can obtain from us free of charge a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copies you may request from us.
o Right to portability: Upon your request, we will transfer your data to another controller where this is technically possible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, which you indicate to us, directly.
o Right to erasure: You can ask us to erase your personal data where - the personal data is no longer necessary in relation to the purposes for which it was collected or processed - you have the right to object to further processing of your personal data and you exercise this right - the processing is based on your consent, you withdraw your consent and there is no other legal basis for processing - your personal data has been processed unlawfully unless the processing is necessary - to comply with a legal obligation, which requires processing by us - in particular for legal duty obligations - to support, exercise or defend legal claims.
o Right to object: You can object - at any time - to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interest or on the legitimate interests of third parties. In this case we will no longer process your personal data, unless we can demonstrate compelling legitimate reasons and an overriding interest for the processing or to support, exercise or defend legal claims. If you object to the processing, please specify whether you wish to delete your personal data or restrict the processing by us.
o Right to file a complaint: In the event of an alleged violation of applicable privacy law, you may file a complaint with the data protection supervisory authority in the country where you live or in which the alleged violation occurred.
Please note:
o Time period: We will try to fulfill your request within 30 days. However, the deadline may be extended for specific reasons related to your specific legal right or the complexity of your request.
o Restriction of access: In some cases we may not be able to provide access to all or some of your personal data based on statutory provisions. If we deny your request for access, we will inform you of the reason for this denial.
o Non-identification: In some cases, we may not be able to look up your personal data because of the identifiers you provide in your application. Two examples of personal data that we cannot look up when you provide your name and email address are: - data collected through browser cookies, - data collected by social networks if you have posted your comment under a pseudonym that it is not known to us.
In such cases, where we cannot identify you as a data subject, we are unable to comply with your request to exercise your legal rights as described in this article, unless you provide us with additional information that allows you to be identified.
o Exercising your legal rights: In order to exercise your legal rights, please contact us in writing by email. You can also contact our Data Protection Officer directly at info@smartfits.com.
Preservation of your personal data
In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal data for a longer period due to legal provisions.
In addition, we will not delete all of your personal data if you have asked us not to contact you in the future. For this purpose, the Company maintains records containing information about individuals who do not wish to be contacted in the future (eg via group e-mails). We categorize your requests as consent to store your personal data for the purposes of maintaining that particular record unless you instruct us otherwise.
Please direct questions on the subject of data protection and any requests to exercise your legal rights to the data controller at info@smartfits.com
Periodic Changes
Smartfit.gr is constantly expanding, updating and improving its website, and related products and services, and will update this policy as well. We recommend that you read this procedure at regular intervals, in order to be informed of any changes in the content of this personal data protection policy. This policy will be amended from time to time without prior notice to users.
Acceptance of the Privacy Protection Procedures implemented by smartfit.gr
If you use this website, you accept and agree to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.
Returns Policy
The COMPANY by supporting E-Commerce gives you the possibility, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products it has from your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily purchases, below we list the terms and conditions for returning defective or non-defective products.
Product returns due to delivery error
In all cases in which other than the sold items are delivered, by type or quantity, or lacks a quality that has previously been agreed in writing with the COMPANY, the customer returns the products to check and establish the error. In this case, the costs of returning the products to the company as well as the costs of forwarding to the customer are borne by the COMPANY as long as the method of return proposed by the company is followed.
Returns of defective products
In the event that the item is found to have a manufacturing defect, as long as this is confirmed by the authorized repairer who provides the guarantee of good operation or in the event that the COMPANY itself directly provides the guarantee of good operation, the following shall apply:
The warranty is provided for a limited period of time which is indicated in the detailed product characteristics. After the end of this period or repair, the replacement of the products is possible for an additional fee after a new agreement with the customer.
The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Address, etc.) and its complete packaging. If it is a defect that was discovered later by the delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
The return of the products will be carried out either by the COMPANY's staff and means of transport or via courier, or at one of the stores maintained by the COMPANY with the brand "smartfit.gr" nationwide. In the case of returns via courier, the customer bears the shipping costs to the COMPANY and the COMPANY bears the shipping costs of the replaced or repaired product.
After the return of the products, the defect reported by the customer is checked and then he is contacted to inform him about the results of the check.
As soon as the defect is established, the product is repaired or replaced, otherwise the transaction is canceled in the event that the product cannot be repaired in a reasonable time and the COMPANY cannot find another product with similar or better characteristics or a corresponding value for the replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer's initial payment to the COMPANY.
In particular, in the event of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any relevant responsibility of the COMPANY most. Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from any store in the COMPANY's network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.
Returns of products deemed defective on delivery (DOA)
The return of the products, which are considered defective on delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must be undamaged and have all the original documents that accompanied the product (e.g. VAT number, Retail Address, etc.) and its complete packaging. In these cases the following applies:
The product is received and checked to determine the defect reported by the CUSTOMER.
Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of non-availability with another new product of the same quality and price, otherwise if the customer does not wish for a replacement, the money of the original purchase is refunded to the customer. The refund is made in the same way as the customer's initial payment to the COMPANY.
In particular, in the event of a debit via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any relevant responsibility of the COMPANY most. Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from any store in the COMPANY's network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer.
Shipping costs both for returning the products to the COMPANY and for reshipping the replaced product to the CUSTOMER shall be borne by the COMPANY.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.
In the case of air conditioners, a visit by the technician of the supplier company's authorized workshop and written confirmation of the diagnosis of the device's failure is required, so that the product is considered to be defective on delivery (DOA).
Return of non-defective products - Customer's right of withdrawal without reason
The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and indeed when there are many products in the same order from the delivery of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is subject to the following conditions:
This withdrawal is without justification and without any charge and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that accompany it and its packaging in excellent condition . The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is made in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it receives it.
Following the declaration of withdrawal, the COMPANY is obliged to return the price collected within 14 days of receipt of the products.
Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically, in the case of debiting via credit card as follows: in the event that the price has been paid to the COMPANY by the Bank before the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract established with the client. Following this information, the company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from the store where he picked up the product. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.
The customer is responsible for indemnifying the company if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The ascertainment of the nature, characteristics and function of the goods should be done on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any question regarding the nature and operation of the products by providing additional information material by electronic or other means. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is classified as used and the customer must compensate the company for the reduction in the value of the product. The reduction in value from the opening of the packaging and subsequent from the characterization of the product as used is examined on a case-by-case basis and determined by the company and is usually in the order of 20%-30%. THE COMPANY is entitled to agree with the customer its compensation even and with mutual netting.
In the event that the withdrawal concerns the provision of services, the customer must pay an amount proportional to what was provided up to the declaration of withdrawal.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.
Exceptions to withdrawal
There is no retreat in
service contracts after the full provision of the service, if performance has begun with the prior express consent of the customer and with the customer's acknowledgment that it will lose the right of withdrawal once the contract has been fully performed by the supplier
products which are not suitable for return, for reasons of health protection or for reasons of hygiene, and which have been unsealed after delivery, such as personal care items (such as indicative and not limited to epilators, shavers - clippers - clippers, brushes, toothbrushes and thermometers etc.).
contracts in which the consumer has specifically requested a visit from the supplier in order to carry out urgent repairs or to carry out maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods beyond the spare parts that were mandatorily used during the performance of maintenance work or during repairs, the right of withdrawal applies to said additional services or goods.
sale of sealed audio recordings or sealed video recordings or sealed computer software, unsealed after delivery.
supply of goods manufactured to the consumer's specifications or clearly personalized
Safe products - Warranty terms
The products made available by the COMPANY are durable products that carry all the necessary certification of safe operation. The products are accompanied by written instructions for use (except for easy-to-use products) and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty refers, its exact content, its duration, the local extent of its validity, as well as the rights provided by the applicable law. The warranty of the device has a duration according to the manufacturer from the date of its purchase and allows the repair of the problem free of charge, as long as the following conditions are met:
To have the warranty of the agency and proof of purchase of the device.
The fixed data of the device must not have been altered (Serial number -SerialNo.)
Do not exclude damage based on the manufacturer's warranty form.
In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm
For more information we are always at your disposal either by phone at 2610424449 or by e-mail at sales@smartfits.com
The operation of the store is governed by the use of the applicable Code of Ethics. See more here !
